Refund policy
Withdrawal Period
In accordance with the provisions of article L 121.20 of the Consumer Code, every buyer has a period of 14 days from the receipt of their order to exercise their right of withdrawal. Within this 14-day period, inform me of the exercise of your right of withdrawal by mail at contact@lizk.fr.
Products must be returned in their original condition in order to be resold, with the packaging being able to be opened. Any product showing signs of use will not be refunded. It is the user's responsibility to keep proof of this return, which means that the items must be returned by registered post or by any other means giving a definite date to this dispatch.
Items are to be returned to the following address, with return costs at your expense:
LIZK Elise Kleine 52 Rue de la Camarde 33310 Lormont FRANCE
The right of withdrawal does not apply to products made according to your specific indications, to personalized products, nor to sale items.
Refund Conditions and Timing
Once we receive your return and verify the state of the returned goods, the sum debited from your credit or debit card minus the cost of original shipping will be re-credited to your account as soon as possible. Please allow up to 30 business days for the credit to post to your account. ("Business days" are Monday-Friday, excluding holidays).
The refund of products is full. It is carried out by transfer as soon as possible and at the latest within 30 days from the date of exercising the right of withdrawal.
In the presence of a defect, I commit to replacing your product or refunding you as soon as possible.
Returns after 14 Days
Returns received outside the above time frames will not be accepted.
Exchanges
We only accept returns. Exchanges are not currently available.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with LIZK within the above stated timeframe. Please note that LIZK does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
We will not accept returns for any non-faulty items that have been worn and don’t have the original labeling.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
.You can always contact us for any return question at contact@lizk.fr.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.